Netomi CEO Says AI Customer Experience Boom Could Lift Stablecoin Demand
Netomi CEO Puneet Mehta says the customer experience market could grow from roughly $500 billion today to $5 trillion by 2030 as AI agents take on more enterprise work. He argues that those autonomous systems may need stablecoins and blockchain settlement rails for round-the-clock payments.
What happened?
Netomi CEO Puneet Mehta says the customer experience market could grow from roughly $500 billion today to $5 trillion by 2030 as AI agents take on more enterprise work. He argues that those autonomous systems may need stablecoins and blockchain settlement rails for round-the-clock payments.
Why it matters
Netomi founder and CEO Puneet Mehta said the customer experience industry could expand into a $5 trillion market by 2030, a shift he believes may increase demand for stablecoins and blockchain-based payment infrastructure. According to CoinDesk, Mehta expects AI to move beyond customer support into sales, conversion, upselling and cross-selling, widening the market from about $500 billion in annual customer experience-related knowledge work today.
Netomi founder and CEO Puneet Mehta said the customer experience industry could expand into a $5 trillion market by 2030, a shift he believes may increase demand for stablecoins and blockchain-based payment infrastructure. According to CoinDesk, Mehta expects AI to move beyond customer support into sales, conversion, upselling and cross-selling, widening the market from about $500 billion in annual customer experience-related knowledge work today.
The argument matters for crypto because it frames AI and digital assets as potentially complementary rather than competing technology trends. Mehta said autonomous AI agents will need payment systems that can operate continuously and settle transactions quickly, a use case that stablecoin issuers and crypto payment firms have increasingly promoted for real-time and cross-border settlement.
Mehta said enterprise software is moving toward AI agents capable of handling more complex business functions, including financial transactions. In his view, traditional banking systems that can take days to settle and rely on manual processes may not fit fully automated workflows that require always-on capital rails.
Netomi is also raising its own profile in the enterprise AI market. The company recently raised $110 million in a Series C round backed by Accenture Ventures and Adobe Ventures, bringing total funding to $168 million. Mehta declined to disclose Netomi’s valuation but said the company is nearing unicorn status.
The company’s clients include Delta, United Airlines, MetLife, ESPN and ATB Financial. Mehta said Netomi is building a unified AI platform designed to work across enterprise functions, rather than separate tools for isolated tasks such as customer service, legal operations or sales support.
Still, the pace of adoption remains uncertain. CoinDesk noted that many enterprise software companies continue to depend on traditional payment providers and banking networks, leaving open the question of how quickly blockchain settlement systems become a standard part of AI-driven commerce.